Employee Helpdesk
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Get your employees the answers they need to their most pressing HR questions. Made available 24/7, Mihi’s Employee Helpdesk allows employees to easily log tickets and escalate cases, while providing your HR teams with the ability to establish prioritization rules and workflows to ensure all requests are routed accurately and managed promptly.
Expedite problem solving and reduce communication delays by providing your teams with round-the-clock access to HR support. The Employee Helpdesk provides employees with a means to efficiently resolve their inquiries, as quickly as they require. Employees can also use the Helpdesk to access a centralized online location for information on insurance, benefits, and other policies.
HR teams have access to a range of features to facilitate and track communications within their workforce. Some of the features include:
With Mihi’s powerful analytics, you can track the volume of employee requests, what type of requests are most common, and how quickly issues are resolved. HR teams can view data or trend analysis globally, by country, or get granular details on a specific location.
